FrequentlyAsked
Questions
FrequentlyAsked
Questions
FrequentlyAsked
Questions
Everything you need to know about renting, access, payments, and storage rules at Alpine Storage.
Everything you need to know about renting, access, payments, and storage rules at Alpine Storage.
Everything you need to know about renting, access, payments, and storage rules at Alpine Storage.
Billing & Payments
Details on rent due dates, late fees, payment methods, and what happens if a payment is missed.
When is rent due?
Rent is due on the 1st of each month.
When is rent due?
Rent is due on the 1st of each month.
When is rent due?
Rent is due on the 1st of each month.
Is there a grace period?
Is there a grace period?
Is there a grace period?
What happens if my payment is late?
What happens if my payment is late?
What happens if my payment is late?
When is gate access restricted for non-payment?
When is gate access restricted for non-payment?
When is gate access restricted for non-payment?
What late fees apply?
What late fees apply?
What late fees apply?
When does the lien and auction process begin?
When does the lien and auction process begin?
When does the lien and auction process begin?
What payment methods do you accept?
What payment methods do you accept?
What payment methods do you accept?
Do you offer refunds if someone moves out early?
Do you offer refunds if someone moves out early?
Do you offer refunds if someone moves out early?
Do you require a security deposit?
Do you require a security deposit?
Do you require a security deposit?
What if I paid a security deposit before November 2025?
What if I paid a security deposit before November 2025?
What if I paid a security deposit before November 2025?
Access & Security
Learn when you can access your unit, how our gate system works, and what security measures are in place.
What are your office hours?
Office hours are Monday through Saturday, 9:00 AM to 5:00 PM.
What are your office hours?
Office hours are Monday through Saturday, 9:00 AM to 5:00 PM.
What are your office hours?
Office hours are Monday through Saturday, 9:00 AM to 5:00 PM.
How does gate access work?
How does gate access work?
How does gate access work?
What security measures are in place?
What security measures are in place?
What security measures are in place?
What if I forget my gate code?
What if I forget my gate code?
What if I forget my gate code?
Does Alpine Storage access the inside of storage units?
Does Alpine Storage access the inside of storage units?
Does Alpine Storage access the inside of storage units?
Storage Rules & Restrictions
What you can and cannot store, unit use guidelines, and important safety restrictions.
What items am I not allowed to store?
You may not store: Food or perishable items Hazardous, flammable, or illegal materials Explosives, toxic chemicals, or waste Living or deceased animals
What items am I not allowed to store?
You may not store: Food or perishable items Hazardous, flammable, or illegal materials Explosives, toxic chemicals, or waste Living or deceased animals
What items am I not allowed to store?
You may not store: Food or perishable items Hazardous, flammable, or illegal materials Explosives, toxic chemicals, or waste Living or deceased animals
Can I live in or operate a business from my unit?
Can I live in or operate a business from my unit?
Can I live in or operate a business from my unit?
What type of lock should I use?
What type of lock should I use?
What type of lock should I use?
Move-In & Move-Out
How to rent a unit, what you need to move in, and how to properly move out or cancel.
How can I rent a storage unit?
Units can be rented online, in person, or over the phone, depending on availability.
How can I rent a storage unit?
Units can be rented online, in person, or over the phone, depending on availability.
How can I rent a storage unit?
Units can be rented online, in person, or over the phone, depending on availability.
What do I need to move in?
What do I need to move in?
What do I need to move in?
Is there a minimum rental period?
Is there a minimum rental period?
Is there a minimum rental period?
How do I move out?
How do I move out?
How do I move out?
Is notice required to move out?
Is notice required to move out?
Is notice required to move out?
What condition must the unit be left in?
What condition must the unit be left in?
What condition must the unit be left in?
PEST & MICE PREVENTION
How we reduce pest activity and how tenants can protect their belongings
Are mice or pests possible at the facility?
Like most outdoor storage facilities, pest activity is possible. Alpine Storage takes proactive steps to reduce this risk, but complete prevention cannot be guaranteed.
Are mice or pests possible at the facility?
Like most outdoor storage facilities, pest activity is possible. Alpine Storage takes proactive steps to reduce this risk, but complete prevention cannot be guaranteed.
Are mice or pests possible at the facility?
Like most outdoor storage facilities, pest activity is possible. Alpine Storage takes proactive steps to reduce this risk, but complete prevention cannot be guaranteed.
What does Alpine Storage do to prevent mice and pests?
What does Alpine Storage do to prevent mice and pests?
What does Alpine Storage do to prevent mice and pests?
What is the customer responsible for regarding pests?
What is the customer responsible for regarding pests?
What is the customer responsible for regarding pests?
Why doesn’t Alpine Storage treat the inside of storage units?
Why doesn’t Alpine Storage treat the inside of storage units?
Why doesn’t Alpine Storage treat the inside of storage units?
Is Alpine Storage responsible for pest damage?
Is Alpine Storage responsible for pest damage?
Is Alpine Storage responsible for pest damage?
U-Haul Truck & Trailer Rentals
Information about renting U-Haul trucks and trailers, reservations, and rental requirements.
Do you offer U-Haul truck rentals?
Yes. Alpine Storage is an authorized U-Haul truck rental location.
Do you offer U-Haul truck rentals?
Yes. Alpine Storage is an authorized U-Haul truck rental location.
Do you offer U-Haul truck rentals?
Yes. Alpine Storage is an authorized U-Haul truck rental location.
Do you offer U-Haul trailer rentals?
Do you offer U-Haul trailer rentals?
Do you offer U-Haul trailer rentals?
Can I rent a U-Haul without renting a storage unit?
Can I rent a U-Haul without renting a storage unit?
Can I rent a U-Haul without renting a storage unit?
How do I reserve a U-Haul?
How do I reserve a U-Haul?
How do I reserve a U-Haul?
Are U-Haul rentals subject to separate terms?
Are U-Haul rentals subject to separate terms?
Are U-Haul rentals subject to separate terms?
Insurance & Liability
Understand tenant responsibility, property protection, and Alpine Storage’s liability limitations.
Is my property insured while in storage?
No. Alpine Storage does not insure tenant property.
Is my property insured while in storage?
No. Alpine Storage does not insure tenant property.
Is my property insured while in storage?
No. Alpine Storage does not insure tenant property.
Do you require insurance?
Do you require insurance?
Do you require insurance?
What is Alpine Storage not responsible for?
What is Alpine Storage not responsible for?
What is Alpine Storage not responsible for?
General Questions
Additional information that doesn’t fit into other categories.
How can I contact Alpine Storage?
You can call, email, or submit a message through our website.
How can I contact Alpine Storage?
You can call, email, or submit a message through our website.
How can I contact Alpine Storage?
You can call, email, or submit a message through our website.
How quickly do you respond?
How quickly do you respond?
How quickly do you respond?
General Questions
Additional information that doesn’t fit into other categories.
checkout
locations
Main location
Downtown location (no office)
Contact
Make a payment
WE accept
checkout
locations
Main location
Downtown location (no office)
Contact
Make a payment
WE accept
checkout
locations
Main location
Downtown location (no office)
Contact
Make a payment
WE accept
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