Checkout Procedure
Clear steps to properly vacate your unit and avoid extra charges.
01
Vacate by Midnight on the Last Day of the Month
You must be fully moved out no later than midnight on the last day of the month.
If any items remain in your unit after this time, you will be charged for the next month’s rent in full.
We do not prorate rent for the final month.
02
Remove All Items From Your Unit
Please clear your unit completely.
All personal belongings, trash, and packaging must be removed so the unit is ready for the next renter.
03
Sweep the Floor
Use a broom to sweep out the unit.
The space should be left clean and free of debris.
No deep cleaning is needed — just a simple broom sweep.
04
Leave Your Unit Unlocked
Customers now purchase their own locks. Once you’ve removed your belongings and swept your unit, take your lock with you and leave the unit unlocked so we can complete the checkout inspection.
If you rented a unit before November 2025 and received a lock from us, please return that lock in the checkout envelope located at the front of the office to have your deposit refunded.
05
Notify Us That You Have Checked Out
After you have emptied and swept your unit, please confirm your checkout by email, by submitting the online form, or by using a checkout envelope.
If you rented before November 2025, you must fill out a checkout envelope and return your lock and keys to receive your deposit. Checkout envelopes are available at the front office or between doors 811 and 812 at our downtown location.
Place the completed envelope in the black drop box for processing.
This step ensures your move-out date is recorded correctly and that billing stops on time.
06
Need Help?
If you have questions at any point—whether you're unsure about the deadline, your unit number, or how to notify us—please call 208-359-3137.
We’re happy to help make the process simple.